General Terms and Conditions of Sale on the shop.atti.it website

1. Scope and Conclusion of the Contract

Online sales are conducted by A.T.T.I. Srl through the website shop.atti.it.

The website accessible at http://shop.atti.it/ (hereinafter referred to simply as the “Site”) is owned by A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l. (hereinafter Srl.T.T.I. Srl), with its registered office in Cernusco sul Naviglio (M), Via Fratelli Cervi No. 3, tax identification number, VAT number, and Milan Company Register number 05984490150, Milan Economic and Administrative Index (R.E.A.) number 1062427. 

By placing an order with A.T.T.I. Srl, the Customer acknowledges and declares that they have read all the information provided during the purchase process and fully accept these general terms and conditions of sale.

If the Customer is a consumer (i.e., a natural person who purchases the goods for purposes unrelated to any business or professional activity they may carry out, or who does not make the purchase by indicating a VAT number on the order form), contracts entered into with A.T.T.I. Srl the Website are governed by the provisions of Legislative Decree No. 206/05 (Consumer Code).

The sales contract between A.T.T.I. Srl the Customer is deemed concluded when the order submitted by the Customer—in accordance with the online procedure set forth on the Website—is received by the Website. The order submitted by the Customer will be binding on A.T.T.I. Srl after the entire purchase process has been successfully completed without any error messages displayed by the Website. A.T.T.I. Srl is Srl liable for malfunctions attributable to the data transmission network operator.

The Customer’s submission of an order constitutes an offer to purchase; the contract is deemed concluded upon receipt of the order confirmation sent by A.T.T.I. Srl email (whether automatic or subsequent). A.T.T.I. Srl not to accept incomplete, irregular, or non-compliant orders.

In the event of computer errors or discrepancies (e.g., descriptions, availability/stock levels, prices) that affect order fulfillment and delivery times, A.T.T.I. Srl promptly Srl the Customer and offer an alternative, a correction, or a cancellation/refund without any further obligations or compensation.

2. Terms of Sale

The Customer may only purchase products listed in the Website’s catalog at the time the order is placed, as described in the relevant product information sheets. Orders placed for products marked as unavailable will be fulfilled once the products are sourced, with delivery times depending on the availability of individual suppliers; these times will be communicated to the Customer on a case-by-case basis.

The image accompanying a product description may not accurately represent the product's characteristics and may differ in color, size, and accessories. 

The technical information provided to assist with purchasing is supplied by the manufacturers and should be considered merely as general informational material.

A.T.T.I. Srl will confirm proper receipt of the order Srl email sent to the address provided by the Customer at the time of ordering. The confirmation email will include the order number, the date the order was placed, a list of the products purchased, the price, shipping costs, the billing and shipping information provided by the Customer, and the payment method selected by the Customer.

The Customer must review the contents of the communication without delay and immediately report Srl errors or omissions to A.T.T.I. Srl .

3. Prices, Taxes, and Payments

The prices listed on the website are in euros (EUR) and correspond to the amounts shown in the product descriptions and in the shopping cart.

VAT and applicable taxes are displayed at checkout and listed on the tax document issued (electronic invoice or receipt/invoice, as applicable).

Any shipping and handling charges are calculated and displayed separately before the order is confirmed.

The available payment methods are those listed on the website (e.g., bank transfer, credit/debit cards, PayPal, or similar). If the payment is not credited or there is an issue with the payment, the order may be suspended or canceled.

The prices listed are exclusively for online purchases received and processed through our e-commerce site. These prices do not apply to purchases made through traditional channels, such as in-person sales at our warehouse or phone orders, which are subject to different pricing based on the product type and applicable discount tiers. Shopping online is more advantageous: it’s instant, cheaper, and faster!

4. Payment Methods

At no point during the purchase process Srl A.T.T.I. Srl access to the buyer’s credit card information, which is transmitted via a secure connection directly to the website of the company processing the transaction. 

No electronic database maintained by A.T.T.I. Srl such data. Under no circumstances, therefore, Srl A.T.T.I. Srl be held liable for any fraudulent or unauthorized use by third parties of the credit cards used to pay for products purchased on the Site.

In the event of payment by advance bank transfer, delivery of the Customer’s order will be suspended until the amount due has been credited to Srl.T.T. Srl bank account. The Customer must make the transfer within three (3) days of receiving the email confirming receipt of the order and, within the same timeframe, must send a copy of the transfer receipt to A.T.T.I. Srl fax to 02.92107261 or by email to contabile@atti.it. In any case, if the amount is not credited to A.T.T.I Srl account Srl eight (8) days of receiving the email confirming receipt of the order, the order will be considered canceled and will not be processed. The payment description for the bank transfer must include: the first and last name, or business name, of the person placing the order; the order reference number; and the date the order was placed.

Payment via PayPal requires the Customer to open a PayPal account and accept the terms of service. A.T.T.I. Srl payments only from Customers registered on the Italian PayPal website. The order amount will be charged to the Customer’s PayPal account after A.T.T.I. Srl purchased product will Srl shipped after A.T.T.I Srl verifies that the purchase price has been credited to its PayPal account. Srl refunds to the Customer will be issued by A.T.T.I. Srl to the Customer’s PayPal account in accordance with the service’s procedures. For each transaction, a confirmation email will be sent directly from PayPal.

5. Shipping Methods and Fees

A.T.T.I. Srl accepts orders Srl all products for sale only if delivery is to be made within Italy.

For every order placed on the Website, A.T.T.I. Srl an invoice for the shipped goods, sending it electronically (SDI, tax folder), via email, or by regular mail to the person named on the order by the end of the month in which the order was fulfilled, in accordance with Article 14 of Presidential Decree No. 445/00 and Decree-Law No. 52/04. The invoice is prepared using the information provided by the Customer at the time of the order. No changes will be possible after the invoice has been issued.

When placing an order, the Customer may choose to use the shipping service managed by A.T.T.I. Srl with shipping costs borne by the Customer), use their own carrier ( if available in their account information), or pick up the products at the Cernusco sul Naviglio location via a representative. 

Shipping costs and delivery methods are indicated during the checkout process and confirmed in the order confirmation email.

The delivery times shown on the website or in order confirmations are approximate.

Upon arrival, the Customer must verify that the packages are intact and that the quantities are correct, and, if necessary, file a claim with the carrier and notify A.T.T.I. Srl delay.

No penalties, charges, or compensation will be accepted for delays, unavailability, or alleged nonconformity, unless otherwise agreed in writing by the parties.

For the delivery of the goods, the Customer or a representative designated by the Customer must be present at the delivery address specified in the order. Upon delivery of the goods by the courier, the Customer is required to verify that the number of packages delivered matches the number indicated on the shipping document (DDT); that the packaging is intact, undamaged, not wet, and not otherwise altered, including the sealing materials. Any damage to the packaging and/or the product, or any discrepancy in the number of packages or the details listed, must be immediately reported by writing a specific “subject to inspection” note on the courier’s delivery receipt. Once the courier’s document has been signed, the Customer may not raise any objections regarding the external condition of the delivered goods. As required by current regulations, the maximum time limit for reporting shipping damage to A.T.T.I. Srl eight (8) days from the date of receipt of the order.

The delivery times specified for the goods are to be considered approximate. The courier will not contact the Customer by phone in advance. If the Customer is not present, the courier will make a second delivery attempt or contact the Customer by phone to arrange a redelivery within the next 24 hours. If the redelivery attempt is also unsuccessful, A.T.T.I. Srl to contact the Customer to determine and, if possible, resolve the causes of the failed delivery. If this is unsuccessful, the order will be considered canceled due to the inability to complete delivery. A.T.T.I. Srl notify the Customer of the cancellation via email. Any amount already paid by the Customer will be refunded, minus the costs incurred for the delivery attempts.

If A.T.T.I. Srl is unable to deliver the ordered goods due to their unavailability—even if only temporary— Srl promptly notify the Customer via email. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order.

6. Right of Withdrawal (Consumers Only – B2C)

Pursuant to the Consumer Code, a consumer customer may cancel the purchase within 14 days of delivery, without penalty and without having to provide a reason, by notifying A.T.T.I. Srl the channels indicated on the website.

Products must be returned in good condition, complete with their original packaging, manuals, accessories, and documentation, within 14 days of notification of withdrawal.

A.T.T.I. Srl will refund the amounts due within 14 days of receiving the returned goods.

(The right of withdrawal does not apply to B2B professional customers.)

Pursuant to Article 64 of Legislative Decree No. 206/05, if the Customer is a consumer (that is, a natural person who purchases the goods for purposes unrelated to any business or professional activity they may carry out, or who does not make the purchase by indicating a VAT number on the order form), they have the right to withdraw from the contract for any reason, without having to provide an explanation and without incurring any penalty, subject to the provisions of Articles 2, 3, and 4 below.

To exercise the right of withdrawal, the Customer must send A.T.T.I. Srl notice to that effect within ten (10) days of the date of receipt of the goods. This notice must be sent by fax to 02.92107261, by certified email (PEC) to pec@pec.atti.it, or by registered letter with return receipt addressed to A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l., Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio (MI). Withdrawal notified by fax or email must in any case be confirmed by the Customer via registered letter with acknowledgment of receipt sent within 48 hours of sending the notification by fax or email. Once the withdrawal form has been received via registered letter with return receipt, Srl .T.T.I Srl Customer Service Srl notify the Customer via email of the address to which the goods to be returned should be shipped and the return authorization code to be indicated on the appropriate return form, which must be included with the product. The Customer must ship the product, carefully packed in its original packaging—taking care not to damage it with adhesive labels or other materials—and complete with all items originally included, to the address provided. The shipping costs for returning the goods are the Customer’s responsibility. The Customer must ship the package via courier within ten (10) days of receiving the return authorization code. The shipment of the goods, until their actual receipt by A.T.T.I. Srl, will be at the Customer’s own risk and responsibility. Upon receipt of the goods, A.T.T.I. Srl verify their condition and refund the Customer the purchase price of the product, excluding shipping costs. The refund will be made via bank transfer to the bank account specified by the Customer in the notice of withdrawal, within thirty days of Srl .T.T. Srl receipt Srl said notice. If the Customer paid using electronic payment methods such as a credit card or PayPal, the refund will be processed in accordance with the rules established by the credit card issuer or PayPal.

The right of withdrawal may be exercised only with respect to the purchased product in its entirety; it is not possible to exercise the right of withdrawal with respect to only part of the purchased product (e.g., accessories, included software, etc.). The right of withdrawal cannot be exercised in relation to audiovisual products or sealed computer software (including those included with hardware), once opened, as well as to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The purchased product must be returned undamaged and in its original packaging, complete with all its parts (including the packaging and any documentation and accessories). In the event of damage to the goods during shipping, A.T.T.I. Srl notify the Customer of the incident (within five days of receiving the product at its warehouse) to allow the Customer to promptly file a claim with the carrier of their choice and obtain a refund for the value of the product (if insured by the Customer). A.T.T.I. Srl is Srl liable for damage, theft, or loss of products returned via uninsured shipments arranged and paid for by the Customer.

The right of withdrawal is forfeited if the returned item lacks substantial integrity, such as in the following cases: absence of the original outer packaging and/or inner packaging; absence of integral components of the product (accessories, cables, manuals, parts, etc.); damage to the product caused by factors other than shipping; or an abnormal condition of the product. If the Customer loses the right of withdrawal, A.T.T.I. Srl return the purchased product to the Customer and charge the Customer for the shipping costs.

7. Warranty

All products sold by A.T.T.I. Srl covered by the manufacturer’s standard warranty and, for Customers who are consumers (natural persons who purchase the goods for purposes unrelated to any business or professional activity they may carry out, or who make the purchase without indicating a VAT number on the order form), also by the statutory warranty for lack of conformity provided for in Articles 128–135 of Legislative Decree No. 206/05.

• B2B Customers: 12-month warranty in accordance with Section A – Warranty.
• B2C Customers: 24-month legal warranty of conformity; defects must be reported within 2 months of discovery; the remedies provided for in the Consumer Code apply (repair/replacement; in cases provided for by law, price reduction or termination).

To receive warranty service, the Customer must keep the invoice that will be sent via email in PDF format.

The manufacturer's standard warranty is provided in accordance with the terms outlined in the documentation included in the product packaging. If, following service by an Authorized Service Center, the defect is found not to be covered by the manufacturer’s standard warranty, the Customer will be charged for any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl

The statutory warranty in favor of the consumer covers any lack of conformity existing at the time of delivery of the goods that becomes apparent within two years of such delivery. The lack of conformity must be reported, under penalty of forfeiture, within two months of the date on which the consumer discovered the defect. In any case, the right to bring a claim against the seller expires twenty-six months after delivery of the goods. In the event of a lack of conformity, the consumer Customer is entitled to have the goods brought into conformity, free of charge, through repair or replacement, or to an appropriate price reduction or termination of the contract, in accordance with the provisions of Article 130 of Legislative Decree No. 206/05. Within two months of discovering the defect and, in any case, no later than twenty-six months from receipt of the goods, the Customer must submit a specific request to remedy the lack of conformity via registered letter sent to A.T.T.I. Srl Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio - MI) or by fax to 02.92107261 or via certified email to pec@pec.atti.it. Upon receipt of the notice, A.T.T.I Srl Customer Service department Srl the Customer to provide instructions and the return code to be included with the product. A.T.T.I. Srl for one of its couriers to pick up the product at no additional cost to the Customer. The product must be returned by the Customer, preferably in its original packaging, complete with all parts (including packaging and any documentation and accessories: manuals, cables, etc.). Once the product returned by the Customer has been inspected, A.T.T.I. Srl for its replacement or repair and will ship the product, subject to the provisions of Article 130 of Legislative Decree No. 206/05. If, following intervention by an Authorized Service Center, it is determined that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of Legislative Decree No. 206/05, the Customer will be charged for any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl external damage to the packaging must be immediately reported to the courier by noting “SPECIFIC RESERVATION REGARDING THE DAMAGE FOUND” on the delivery receipt. As required by current regulations, the maximum time limit for reporting shipping damage to A.T.T.I. Srl eight days from the date of receipt.

The Customer may, at its discretion, make use of any additional standard services offered by A.T.T.I. Srl terms, conditions, and procedures established by A.T.T.I. Srl from time to time.

8. Limitation of Liability (Computer Systems and Inventory)

A.T.T.I. Srl is Srl liable for the actions of third parties who, acting as independent contractors, are involved in the management or execution of payment transactions, the delivery of goods, and any other operations related to the performance of contracts entered into through the Website.

A.T.T.I. Srl is Srl liable for service interruptions, technical malfunctions, or computer errors (website, gateway , management/synchronization systems) that may result in inconsistencies in product descriptions, prices, availability, or inventory levels, which could affect shipping times or order fulfillment. In such cases, A.T.T.I. Srl an alternative, a correction, or a cancellation/refund.

9. Jurisdiction

The sales contract between the Customer and A.T.T.I. S.r.l. is governed by Italian law. 

• Business Customers (B2B): Court of Milan.
• Consumers (B2C): the court of the consumer’s place of residence or domicile.

For civil disputes concerning sales contracts between the Customer and A.T.T.I. S.r.l. entered into through the Website, if the Customer is a consumer, jurisdiction is exclusively vested in the court of the Customer’s place of residence or domicile, provided such place is located in Italy. In all other cases, jurisdiction shall lie exclusively with the courts of Milan. For customers residing in the European Union, the mandatory consumer protection laws of the country of residence shall apply, where applicable.

General Terms and Conditions of Sale