General Terms and Conditions of Sale applicable to the shop.atti.it website

1. Scope and Conclusion of the Contract

Online sales are handled by A.T.T.I. Srl through the website shop.atti.it.

The website accessible at http://shop.atti.it/ (hereinafter referred to simply as the "Website") is owned by A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l. (hereinafter "A.T.T.I. Srl"), with registered office in Cernusco sul Naviglio (M), Via Fratelli Cervi No. 3, tax ID number, VAT number, and Milan Company Register No. 05984490150, Milan Economic and Administrative Index (R.E.A.) No. 1062427. 

By submitting an order to A.T.T.I. Srl, the Customer acknowledges and declares that they have read all the information provided during the purchase process and fully accept these general terms and conditions of sale.

If the Customer is a consumer (i.e., a natural person purchasing goods for purposes unrelated to any business or professional activity they may carry out, or who does not make the purchase by indicating a VAT number on the order form), the contracts entered into with A.T.T.I. Srl the Website are governed by the provisions of Legislative Decree No. 206/05 (Consumer Code).

The sales contract between A.T.T.I. Srl the Customer is deemed concluded when the order submitted by the Customer—in accordance with the online procedure provided on the Website—is received by the Website. The order submitted by the Customer shall be binding on A.T.T.I. Srl upon the successful completion of the entire purchase process without any error messages displayed by the Website. A.T.T.I. Srl shall Srl be liable for malfunctions attributable to the data transmission network provider.

The submission of an order by the Customer constitutes an offer to purchase; the contract is deemed concluded upon receipt of the order confirmation sent by A.T.T.I. Srl email (whether automatic or subsequent). A.T.T.I. Srl refuse incomplete, irregular, or non-compliant orders.

In the event of computer errors or discrepancies (e.g., product descriptions, availability/stock levels, prices) that affect order fulfillment and delivery times, A.T.T.I. Srl promptly Srl the Customer and offer an alternative, correction, or cancellation/refund without any further obligations or compensation.

2. Terms of Sale

The Customer may only purchase products listed in the Website’s catalog at the time the order is placed, as described in the relevant product descriptions. Orders placed for products marked as unavailable will be fulfilled once they are restocked, with delivery times depending on the availability of individual suppliers, which will be communicated to the Customer on a case-by-case basis.

The image accompanying a product description may not accurately reflect the product's actual features and may differ in color, size, and accessories. 

The technical information provided to assist with purchasing is supplied by the manufacturers and should be considered merely as general informational material.

A.T.T.I. Srl will confirm receipt of the order Srl email sent to the address provided by the Customer at the time of ordering. The confirmation email will include the order ID, the date the order was placed, a list of the products purchased, the price, shipping costs, the billing and shipping information provided by the Customer, and the payment method selected by the Customer.

The Customer must review the contents of the communication without delay and immediately notify A.T.T.I. Srl of Srl errors or omissions.

3. Prices, Taxes, and Payments

The prices listed on the website are in euros (EUR) and correspond to the amounts shown in the product descriptions and in the shopping cart.

VAT and applicable taxes are displayed at checkout and listed on the tax document issued (electronic invoice or receipt/invoice, as applicable).

Any shipping and handling fees are calculated and displayed separately before the order is confirmed.

The available payment methods are those listed on the website (e.g., bank transfer, credit cards, PayPal, or similar). If payment is not received or there is an issue with the payment, the order may be suspended or canceled.

The prices listed apply exclusively to online purchases received and processed through our e-commerce site. These prices do not apply to purchases made through traditional channels, such as in-person sales at our warehouse or phone orders, which are subject to different pricing and vary depending on the product type and applicable discount tiers. Buying online is more advantageous: immediate, cheaper, and faster!

4. Payment Methods

At no point during the purchase process Srl A.T.T.I. Srl access to the buyer’s credit card information, which is transmitted via a secure connection directly to the website of the company processing the transaction. 

No electronic database maintained by A.T.T.I. Srl such data. Under no circumstances Srl A.T.T.I. Srl therefore be held liable for any fraudulent or unauthorized use by third parties of credit cards used to pay for products purchased on the Website.

In the event of payment by advance bank transfer, delivery of the Customer’s order will be held until the amount due has been credited to the bank account of A.T.T.I. Srl. The Customer must make the transfer within three (3) days of receiving the email confirming receipt of the order and, within the same timeframe, must send a copy of the transfer receipt to A.T.T.I. Srl fax to 02.92107261 or via email to contabile@atti.it. In any case, if the amount is not credited to A.T.T.I Srl account Srl eight (8) days of receiving the email confirming receipt of the order, the order will be considered canceled and will not be processed. The reason for payment on the bank transfer must include: first and last name, or business name of the person placing the order; order reference number; and date the order was placed.

Payment via PayPal requires the Customer to open a PayPal account and accept the terms of service. A.T.T.I. Srl payments only from Customers registered on the Italian PayPal website. The order amount will be charged to the Customer’s PayPal account after A.T.T.I. Srl of Srl purchased product will be made after verification that the purchase price has been credited to A.T.T. Srl PayPal account Srl refunds to the Customer will be made by A.T.T.I. Srl to the PayPal account in accordance with the service’s procedures. For each transaction made, a confirmation email will be sent directly from PayPal.

5. Shipping Methods and Costs

A.T.T.I. Srl accepts orders Srl all products for sale only for delivery within Italy.

For every order placed on the Website, A.T.T.I. Srl an invoice for the shipped goods, sending it electronically (SDI, fiscal drawer), via email, or by regular mail to the person named on the order by the end of the month in which the order was fulfilled, in accordance with Article 14 of Presidential Decree No. 445/00 and Decree Law No. 52/04. The invoice is prepared using the information provided by the Customer at the time of the order. No changes will be possible after the invoice has been issued.

When placing an order, the Customer may choose to use the shipping service managed by A.T.T.I. Srl with delivery charges payable by the Customer), use their own carrier ( if listed in their account information), or have the products picked up at the Cernusco sul Naviglio facility by a representative. 

Shipping costs and delivery methods are listed during the checkout process and confirmed in the order confirmation email.

The delivery times shown on the website or in order confirmations are approximate.

Upon arrival, the Customer must verify that the packages are intact and that the quantities are correct, raising any objections with the carrier if necessary and notifying A.T.T.I. Srl delay.

No penalties, charges, or compensation will be accepted for delays, unavailability, or alleged non-compliance, unless otherwise agreed in writing by the parties.

For the delivery of the goods, the Customer or a representative must be present at the delivery address specified in the order. Upon delivery of the goods by the courier, the Customer is required to verify that the number of packages delivered matches the number indicated on the shipping document (DDT); that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials. Any damage to the packaging and/or the product, or discrepancies in the number of packages or the information provided, must be immediately reported by noting a specific reservation of inspection in writing on the courier’s delivery receipt. Once the courier’s document has been signed, the Customer may not raise any objections regarding the external characteristics of the delivered goods. As required by current regulations, the maximum time limit for reporting transport damage to A.T.T.I. Srl eight (8) days from the time of receipt of the order.

The delivery times provided are approximate. The courier will not contact the Customer by phone in advance. If the Customer is not home, the courier will make a second delivery attempt or contact the Customer by phone to arrange a redelivery within the next 24 hours. If the redelivery attempt is also unsuccessful, A.T.T.I. Srl to contact the Customer to determine and, if possible, resolve the causes of the failed delivery. If this is unsuccessful, the order will be considered canceled due to the impossibility of completing the delivery. A.T.T.I. Srl notify the Customer of the cancellation via email. Any amount already paid by the Customer will be refunded, minus the costs incurred for the delivery attempts.

If A.T.T.I. Srl is unable to deliver the ordered goods due to their unavailability—even if only temporary— Srl promptly notify the Customer via email. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order.

6. Right of withdrawal (consumers only – B2C)

In accordance with the Consumer Code, consumers may cancel their order within 14 days of delivery, without penalty and without providing a reason, by notifying A.T.T.I. Srl the channels indicated on the website.

Products must be returned in their original condition, complete with the original packaging, manuals, accessories, and documentation, within 14 days of notifying us of your cancellation.

A.T.T.I. Srl will refund the amounts due within 14 days of receiving the returned goods.

(The right of withdrawal does not apply to B2B professional customers.)

Pursuant to Article 64 of Legislative Decree No. 206/05, if the Customer is a consumer (i.e., a natural person who purchases the goods for purposes unrelated to any business or professional activity they may carry out, or who does not make the purchase by indicating a VAT number on the order form), they have the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, subject to the provisions of Articles 2, 3, and 4 below.

To exercise the right of withdrawal, the Customer must send A.T.T.I. Srl notice to that effect within ten (10) days of the date of receipt of the goods. This notice must be sent by fax to 02.92107261, by certified email (PEC) to pec@pec.atti.it, or by registered letter with return receipt addressed to A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l., Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio (MI). Withdrawal communicated via fax or email must in any case be confirmed by the Customer via registered letter with return receipt sent within 48 hours of sending the communication via fax or email. Once the withdrawal form has been received via registered letter with return receipt, Srl .T.T. Srl Customer Service Srl notify the Customer via email of the address to which the goods to be returned should be shipped and the return authorization code to be indicated on the appropriate return form, which must be attached to the product. The Customer must ship the product carefully packed in its original packaging, taking care not to damage it with adhesive labels or other items, and complete with all items originally included, to the address provided. Shipping costs for returning the goods are the Customer’s responsibility. The Customer must ship the goods via courier within ten (10) days of receiving the return authorization code. Shipping of the goods, until their actual receipt by A.T.T.I. Srl, shall be at the Customer’s responsibility and risk. Upon receipt of the goods, A.T.T.I. Srl verify their condition and refund the Customer the amount of the purchased product, excluding shipping costs. The refund will be made via bank transfer to the bank account indicated by the Customer in the notice of withdrawal, within thirty days of Srl .T.T.I Srl receipt Srl said Srl . In the event of payment by the Customer using electronic money via credit card or the PayPal service, the refund will be processed in accordance with the rules established by the credit card issuer or PayPal.

The right of withdrawal may be exercised only with respect to the product purchased in its entirety; it is not possible to exercise the right of withdrawal with respect to only part of the purchased product (e.g., accessories, included software, etc.). The right of withdrawal cannot be exercised in relation to audiovisual products or sealed computer software (including those included with hardware), once opened, as well as to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The purchased product must be returned intact and in its original packaging, complete in all its parts (including the packaging and any documentation and accessories). In the event of damage to the goods during transport, A.T.T.I. Srl notify the Customer of the incident (within five days of receiving the product at its warehouses), to allow the Customer to promptly file a claim against the courier of their choice and obtain a refund for the value of the product (if insured by the Customer). A.T.T.I. Srl is Srl liable for damage, theft, or loss of products returned via uninsured shipments at the Customer’s expense.

The right of withdrawal is forfeited if the returned item is not in its original condition, including, for example: missing outer packaging and/or original inner packaging; missing components of the product (accessories, cables, manuals, parts, etc.); damage to the product caused by factors other than shipping; or an abnormal state of preservation. If the Customer loses the right of withdrawal, A.T.T.I. Srl return the purchased product to the Customer, charging the Customer for shipping costs.

7. Warranty

All products sold by A.T.T.I. Srl covered by the manufacturer’s standard warranty and, for customers who are consumers (natural persons purchasing goods for purposes unrelated to any business or professional activity they may carry out, or who make the purchase without providing a VAT number on the order form), also by the statutory warranty for lack of conformity provided for in Articles 128–135 of Legislative Decree No. 206/05.

• B2B customers: 12-month warranty in accordance with Section A – Warranty.
• B2C Customers: 24-month legal warranty of conformity; defects must be reported within 2 months of discovery; the remedies provided for in the Consumer Code apply (repair/replacement; in cases provided by law, price reduction or termination).

To receive warranty service, the Customer must keep the invoice they will receive via email in PDF format.

The manufacturer's standard warranty is provided in accordance with the terms and conditions outlined in the documentation included in the product packaging. If, following service by an Authorized Service Center, the defect is found not to be covered by the manufacturer’s standard warranty, the Customer will be charged for any inspection and repair costs incurred by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl

The statutory warranty in favor of the consumer covers any lack of conformity existing at the time of delivery of the goods that becomes apparent within two years of such delivery. The lack of conformity must be reported, under penalty of forfeiture, within two months of the date on which the consumer discovered the defect. In any case, the right to bring a claim against the seller expires twenty-six months after delivery of the goods. In the event of a lack of conformity, the consumer customer is entitled to have the goods brought into conformity, free of charge, through repair or replacement, or to an appropriate price reduction or termination of the contract, in accordance with the provisions of Article 130 of Legislative Decree No. 206/05. Within two months of discovering the defect and in any case no later than twenty-six months from receipt of the goods, the Customer must send a specific request for the elimination of the lack of conformity via registered letter addressed to A.T.T.I. Srl Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio - MI) or by fax to 02.92107261 or via certified email to pec@pec.atti.it. Upon receipt of the notice, A.T.T.I Srl Customer Service Srl the Customer to provide instructions and the return code to be attached to the product. A.T.T.I. Srl for its own courier to pick up the product at no additional cost to the Customer. The product must be returned by the Customer, preferably in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). Once the product returned by the Customer has been inspected, A.T.T.I. Srl with the replacement or repair and ship the product, subject to the provisions of Article 130 of Legislative Decree No. 206/05. If, following intervention by an Authorized Service Center, it is determined that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of Legislative Decree No. 206/05, the Customer will be charged for any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl external damage to the packaging must be immediately reported to the Courier by noting “SPECIFIC RESERVATION REGARDING THE DAMAGE FOUND” on the delivery receipt. As required by current regulations, the maximum time limit for reporting transport damage to A.T.T.I. Srl eight days from the time of receipt.

The Customer may, at its discretion, avail itself of any additional standard services offered by A.T.T.I. Srl terms, conditions, and procedures established by A.T.T.I. Srl from time to time.

8. Limitation of Liability (IT Systems and Inventory)

A.T.T.I. Srl is Srl liable for the actions of third parties who, acting as independent contractors, are involved in the management or execution of payment transactions, the delivery of goods, or any other operation related to the performance of contracts entered into through the Website.

A.T.T.I. Srl is Srl liable for service interruptions, technical malfunctions, or computer errors (website, gateway , management/synchronization systems) that may result in discrepancies in product descriptions, prices, availability, or inventory levels, which could affect shipping times or order fulfillment. In such cases, A.T.T.I. Srl an alternative, correction, or cancellation/refund.

9. Jurisdiction

The sales contract between the Customer and A.T.T.I. S.r.l. is governed by Italian law. 

• Business customers (B2B): Court of Milan.
• Consumers (B2C): the court of the consumer’s place of residence or domicile.

For civil disputes concerning sales contracts between the Customer and A.T.T.I. S.r.l. concluded through the Website, if the Customer is a consumer, exclusive jurisdiction lies with the court of the Customer’s place of residence or domicile, provided such place is located in Italy. In all other cases, jurisdiction shall lie exclusively with the Court of Milan. For customers residing in the European Union, the mandatory consumer protection laws of the country of residence shall apply, where applicable.

Condizioni Generali di Vendita