General Terms of Sale Applied on the website shop.atti.it

1. Scope and conclusion of the contract

Online sales are made by A.T.T.I. Srl through the site shop.atti.it.

The website accessible at http://shop.atti.it/ (hereinafter simply referred to as the "Site") is owned by A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l. (hereinafter, "A.T.T.I. Srl"), with registered office in Cernusco sul Naviglio (M), Via Fratelli Cervi n. 3, tax code, VAT number, and registration in the Milan Business Register n. 05984490150, registration in the R.E.A. of Milan n. 1062427. 

By submitting the order to A.T.T.I. Srl, the Customer acknowledges and declares that they have seen all the information provided during the purchase process and accept these general terms and conditions of sale in full.

If the Customer is a consumer (i.e., a natural person who purchases goods for purposes unrelated to the entrepreneurial or professional activity possibly carried out, or does not make the purchase indicating a VAT code in the order form), the contracts concluded with A.T.T.I. Srl by accessing the Site are governed by the provisions of Legislative Decree no. 206/05 (Consumer Code).

The sales contract concluded between A.T.T.I. Srl and the Customer is considered concluded at the moment the order submitted by the Customer - in compliance with the online procedure provided on the Site - reaches the Site's address. The order sent by the Customer will be binding on A.T.T.I. Srl only upon the regular completion of the entire purchase procedure without any indication of error messages from the Site. A.T.T.I. Srl is not responsible for malfunctions dependent on the data transmission network provider.

The sending of the order by the Customer constitutes a purchase proposal; the contract is concluded at the moment of the order confirmation sent by A.T.T.I. Srl via e-mail (automatic or subsequent). A.T.T.I. Srl may not accept incomplete, anomalous, or non-compliant orders.

In case of computer errors or discrepancies (e.g., descriptions, availability/stock, prices) that affect fulfillment and delivery times, A.T.T.I. Srl will promptly inform the Customer proposing alternative, correction, or cancellation/refund without further obligations or compensation.

2. Sales methods

The Customer may purchase only the products present in the Site catalog at the time of submitting the order, as described in the relevant technical-informative sheets. Orders placed for products indicated as unavailable will be fulfilled pending supply, with times related to the availability of individual suppliers that will be communicated to the Customer from time to time.

The image accompanying the product description sheet may not perfectly represent its characteristics but may differ in color, size, and accessory elements. 

Technical information supporting the purchase is provided by the manufacturers and should be understood as simple generic informational material.

The correct receipt of the order is confirmed by A.T.T.I. Srl through an electronic communication sent to the address indicated by the Customer at the time of the order. The confirmation communication will include the identification number, the date of the order, the indication of the purchased products, the price, delivery charges, the data provided by the Customer for invoicing and delivery, and the payment method chosen by the Customer.

The Customer must verify the content of the communication without delay and immediately report any errors or omissions to A.T.T.I. Srl.

3. Prices, taxes, and payments

The prices displayed on the site are in euros (EUR) and correspond to what is indicated in the product sheets and in the cart.

VAT and applicable taxes are highlighted at checkout and included in the issued fiscal document (electronic invoice or receipt/invoice, depending on the case).

Any shipping and packing fees are calculated and displayed separately before the order confirmation.

The available payment methods are those indicated on the site (e.g., bank transfer, cards, PayPal, or equivalents). In the case of non-crediting or anomalies in payment, the order may be suspended or canceled.

The indicated prices are exclusive for purchases made online, received and fulfilled through our e-commerce site. These prices cannot be considered for possible purchases through traditional channels, for example for "over-the-counter" sales at our warehouse or for phone orders, which are different and vary based on the type and discount ranges provided for the product itself. Purchasing online is more advantageous: immediate, cheaper, and faster!

4. Payment methods

At no time during the purchase procedure is A.T.T.I. Srl able to know the information related to the buyer's credit card, transmitted via a secure connection directly to the site of the company managing the transaction. 

No data archive of A.T.T.I. Srl will store such data. Under no circumstances can A.T.T.I. Srl therefore be held responsible for any fraudulent and improper use by third parties of the credit cards used at the time of payment for products purchased on the Site.

In case of payment via advance bank transfer, the delivery of what has been ordered by the Customer will be kept suspended until the actual crediting of the amount due in the bank account of A.T.T.I. Srl. The Customer must make the bank transfer within three (3) days from the receipt of the e-mail confirming the order and within the same period must send a copy of the transfer receipt to A.T.T.I. Srl via fax at 02.92107261 or via e-mail at [email protected]. In any case, in the absence of crediting the amount in A.T.T.I. Srl's account within eight (8) days from receipt of the e-mail confirming the order, the order will be considered canceled and will not be fulfilled. The reason for the bank transfer must indicate: name and surname, reason or business name of the order holder; order reference number; date of order placement.

Payment with electronic money via the PayPal service requires the Customer to open an account on PayPal and accept the related service rules. A.T.T.I. Srl only accepts payments from Customers registered on the Italian PayPal site. The order amount will be charged to the Customer's PayPal account after order confirmation by A.T.T.I. Srl. Delivery of the purchased product will be executed after verification of the credit of the purchase price in the PayPal account of A.T.T.I. Srl. Any refunds to the Customer will be made by A.T.T.I. Srl always to the PayPal account according to the methods provided by the service. Each transaction will be followed by a confirmation e-mail sent directly by PayPal.

5. Delivery methods and costs

A.T.T.I. Srl accepts orders for all products for sale only for delivery to be made in the Italian territory.

For each order made on the Site, A.T.T.I. Srl issues an invoice for the shipped goods, sending it electronically (SDI, tax drawer), via e-mail or traditional mail to the order holder by the end of the month in which the order has been fulfilled, pursuant to art. 14 of DPR n. 445/00 and DL n. 52/04. The invoice is prepared with the information provided by the Customer at the time of the order. No changes will be possible after its issuance.

The Customer can choose, at the time of order, whether to use the shipping service managed by A.T.T.I. Srl (with delivery costs borne by the Customer), use their own courier (if available in their database) or collect the products at the office in Cernusco sul Naviglio through their representative. 

The transportation costs and methods are indicated during the purchasing procedure and confirmed in the order confirmation e-mail.

The delivery times shown on the site or in confirmations are indicative.

The Customer must verify upon arrival the integrity of the packages and the correspondence of the quantities, formulating, if necessary, reservations to the carrier and informing A.T.T.I. Srl without delay.

No penalties, charges, or compensations will be accepted for delays, unavailability, or alleged non-conformity, unless otherwise agreed in writing between the parties.

For the delivery of goods, the presence of the Customer or their representative at the recipient's address indicated in the order is necessary. At the time of delivery of goods by the courier, the Customer is required to check that the number of packages being delivered corresponds to what is indicated on the transport document (DDT); that the packaging is intact, undamaged, nor wet or otherwise altered, including closure materials. Any damages to the packaging and/or product or failure to correspond the number of packages or indications must be immediately contested by placing a specific written control reservation on the courier delivery receipt. Once the courier document is signed, the Customer may not raise any contestations concerning the outward characteristics of what has been delivered. As provided by current regulations, the maximum time limit to report transport damages to A.T.T.I. Srl is eight (8) days from the moment of receipt of the order.

Delivery times must be considered indicative. No advance notice will be given to the Customer by the courier. In case of the Customer's absence, a second passage or a phone contact from the courier is planned to agree on a re-delivery within the following 24 hours. In case of unsuccessful delivery again, A.T.T.I. Srl will attempt to contact the Customer to define and possibly resolve the causes of non-delivery. If unsuccessful, the order will be deemed canceled due to the impossibility of fulfilling the delivery. A.T.T.I. Srl will notify the Customer of the cancellation via e-mail. Any amount already possibly paid by the Customer will be refunded to them, deducting the expenses incurred for the delivery attempts.

If unable to deliver the ordered goods due to their unexpected unavailability, even temporarily, A.T.T.I. Srl will promptly inform the Customer via e-mail. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from the receipt of the purchase order.

6. Right of withdrawal (consumers only – B2C)

Pursuant to the Consumer Code, the consumer Customer may withdraw within 14 days from delivery, without penalty and without the need for motivation, notifying A.T.T.I. Srl through the channels indicated on the site.

The products must be returned intact, complete with original packaging, manuals, accessories, and documentation within 14 days from the withdrawal notification.

A.T.T.I. Srl will refund the amounts due within 14 days from receipt of the returned goods.

(The withdrawal does not apply to B2B professional customers.)

Pursuant to art. 64 of Legislative Decree no. 206/05, if the Customer is a consumer (i.e., a natural person who purchases goods for purposes unrelated to the entrepreneurial or professional activity possibly carried out, or makes the purchase without indicating a VAT reference in the order form), they have the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, subject to what is indicated in the subsequent articles 2, 3, and 4.

To exercise the right of withdrawal, the Customer must send A.T.T.I. Srl a communication in this regard within ten (10) days from the date of receipt of the goods. This communication must be sent via fax to n. 02.92107261 or via certified email (PEC) to the address [email protected] or by means of registered letter with acknowledgment of receipt addressed to A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l., Via Fratelli Cervi n. 3, 20063 Cernusco sul Naviglio (MI). The withdrawal communicated via fax or e-mail must, however, be confirmed by the Customer using a registered letter with acknowledgment of receipt sent within 48 hours following the communication via fax or e-mail. Once the withdrawal form has been received via registered letter with acknowledgment of receipt, A.T.T.I. Srl's Customer Service will communicate to the Customer the address to which to send the goods to be returned and the return authorization code to be indicated on the appropriate return form, which must be attached to the product. The Customer must ship the product carefully packed in its original packaging, avoiding damaging it with adhesive labels or otherwise and complete with everything originally contained, to the communicated address. The shipping costs for the return of the goods are borne by the Customer. The shipping by the Customer must occur via Courier within ten (10) days from the receipt of the return authorization code. The shipment of the goods, until their actual receipt by A.T.T.I. Srl, will occur under the responsibility and risk of the Customer. Upon receipt of the goods, A.T.T.I. Srl will check their integrity and refund the Customer the amount of the purchased product, excluding transport costs. The refund will be made by bank transfer, to the current account indicated by the Customer in the withdrawal communication, within thirty days from receipt by A.T.T.I. Srl of the communication itself. In the case of payment by the Customer with electronic money via credit card or the PayPal service, the refund will occur in accordance with the rules provided by the credit card or PayPal service.

The right of withdrawal can only be exercised with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only for part of the purchased product (e.g., accessories, attached software, etc.). The right of withdrawal cannot be exercised in relation to audiovisual products or sealed software (including those attached to hardware), once opened, as well as for the supply of goods packaged to order or clearly customized or that, by their nature, cannot be re-shipped or risk deteriorating or altering rapidly. The purchased product must be returned intact and in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). In case of damage to the asset during transport, A.T.T.I. Srl will inform the Customer of the incident (within five days of receiving the product in its warehouses), to allow the Customer to timely contest the charges against the chosen courier and obtain a refund for the product's value (if insured by the Customer). A.T.T.I. Srl is not responsible for damages, theft, or loss of products returned with uninsured shipments at the Customer's care and expense.

The right of withdrawal expires in case of substantial integrity defects of the returned product, and exemplarily in case of: lack of the outer packaging and/or original internal packing; absence of integrating elements of the product (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than its transport; abnormal condition of preservation. In the event of the Customer's expiration of the right of withdrawal, A.T.T.I. Srl will return the purchased product to the Customer, charging them for the shipping costs.

7. Warranty

All products sold by A.T.T.I. Srl are covered by the manufacturer's conventional warranty and, for the Customer who is a consumer (a natural person who purchases goods for purposes unrelated to the entrepreneurial or professional activity possibly carried out, or who makes the purchase without indicating a VAT reference in the order form), also by the legal warranty for defects in conformity pursuant to articles 128-135 of Legislative Decree no. 206/05.

• B2B Customers: warranty 12 months according to Section A – Warranty.
• B2C Customers: 24-month legal conformity warranty; the defect must be reported within 2 months from discovery; the remedies provided by the Consumer Code apply (repair/replacement; in cases of law, price reduction or contract resolution).

To benefit from warranty assistance, the Customer must keep the invoice received via e-mail in electronic PDF format.

The manufacturer's conventional warranty is provided according to the procedures described in the documentation included inside the product packaging. If, following an intervention by an Authorized Service Center, the defect is found not to be covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transport costs, if borne by A.T.T.I. Srl.

The legal warranty in favor of the consumer Customer covers conformity defects existing at the time of delivery of the goods that become apparent within two years from the delivery of the goods themselves. The defect of conformity must be reported, under penalty of expiration, within two months from the date on which the consumer discovered the defect. The action against the seller expires in any case within twenty-six months from the delivery of the goods. In case of a conformity defect, the consumer Customer has the right to restoration, at no expense, of the conformity of the good by means of repair or replacement, or to an adequate reduction of the price or to the resolution of the contract, according to the provisions of art. 130 of Legislative Decree no. 206/05. Within two months from the discovery of the defect and in any case within a maximum of twenty-six months from receipt of the goods, the Customer must send a specific request for elimination of the conformity defect via registered letter sent to A.T.T.I. Srl (Via Fratelli Cervi n. 3, 20063 Cernusco sul Naviglio - MI) or via fax at 02.92107261 or via certified e-mail to the address [email protected]. Upon receipt of the communication, A.T.T.I. Srl's Customer Service will contact the Customer to communicate the procedures and the return code to be attached to the product. A.T.T.I. Srl will send a courier to pick up the product at no additional charge to the Customer. The product must be returned by the Customer, preferably in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). Once the product returned by the Customer has been checked, A.T.T.I. Srl will proceed with the replacement or repair and will ship the same product, unless otherwise provided by art. 130 of Legislative Decree no. 206/05. If, following an intervention by an Authorized Service Center, it is found that the reported defect does not constitute a conformity defect under articles 128 and following of Legislative Decree no. 206/05, the Customer will be charged for any verification and restoration costs required by the Authorized Service Center, as well as transport costs, if borne by A.T.T.I. Srl. Any exterior damage to the packaging must be immediately contested to the Courier by placing a SPECIFIC RESERVE OF DAMAGE ON THE RECEIPT OF DELIVERY. As required by current regulations, the maximum deadline for reporting transport damage to A.T.T.I. Srl is eight days from the moment of receipt.

The Customer may, at their discretion, avail of any additional conventional services offered by A.T.T.I. Srl under the conditions and with the limits and methods from time to time provided by them.

8. Limitation of liability (IT systems and stocks)

A.T.T.I. Srl is not responsible for the actions of third parties who, as autonomous auxiliaries, intervene in the management or execution of payment transactions, delivery of goods, and any other operation related to the execution of contracts concluded through the Site.

A.T.T.I. Srl is not responsible for service interruptions, technical malfunctions or computer errors (site, payment gateway, management systems/synchronization) that may generate inconsistencies in descriptions, prices, availability or stocks, with possible effects on shipping times or the fulfillment of orders. In such cases, A.T.T.I. Srl will propose alternatives, corrections, or cancellation/refund.

9. Jurisdiction

The sales contract between the Customer and A.T.T.I. S.r.l. is governed by Italian law. 

• Professional Customers (B2B): Milan Court.
• Consumers (B2C): court of residence or domicile of the consumer.

For civil disputes concerning sales contracts between the Customer and A.T.T.I. S.r.l. concluded through the Site, if the Customer is a consumer, the territorial jurisdiction shall mandatorily belong to the court of the place of residence or domicile of the Customer, if located in Italy. In all other cases, the territorial jurisdiction shall mandatorily belong to the Court of Milan. For customers residing in the European Union, the mandatory consumer protection provisions of the country of residence shall apply, where provided.

General Terms and Conditions of Sale