Returns and Refunds

Right of Withdrawal (Consumers Only – B2C)

Pursuant to the Consumer Code, the consumer Customer may withdraw within 14 days from delivery, without penalty and without obligation to provide reasons, by notifying A.T.T.I. Srl through the channels indicated on the website.

The products must be returned intact, complete with original packaging, manuals, accessories, and documentation within 14 days from the withdrawal notification.

A.T.T.I. Srl will refund the amounts owed within 14 days of receipt of the returned goods.

(The right of withdrawal does not apply to professional B2B clients.)

According to art. 64 of Legislative Decree no. 206/05, if the Customer is a consumer (i.e., a natural person purchasing goods for purposes outside any entrepreneurial or professional activity carried out, or does not make the purchase providing a VAT reference in the order form), they have the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, subject to the provisions of subsequent articles 2, 3, and 4.

To exercise the right of withdrawal, the Customer must send a communication to A.T.T.I. Srl to that effect within ten (10) days from the date of receipt of the goods. This communication must be sent by fax to no. 02.92107261 or via certified email (PEC) to [email protected] or by registered letter with acknowledgment of receipt addressed to A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l., Via Fratelli Cervi n. 3, 20063 Cernusco sul Naviglio (MI). The withdrawal communicated via fax or email must still be confirmed by the Customer by means of a registered letter with acknowledgment of receipt sent within 48 hours of sending the communication via fax or email. Once the withdrawal form has been received via registered letter with acknowledgment of receipt, A.T.T.I. Srl Customer Service will communicate to the Customer via email the address to which the goods should be returned and the authorization code for the return to be indicated on the proper return form, which must be attached to the product. The Customer must ship the product carefully packed in its original packaging, avoiding damage with adhesive labels or other items, including everything originally contained, to the communicated address. The shipping costs for returning the goods are the responsibility of the Customer. The shipment by the Customer must take place via Courier within ten (10) days from receipt of the authorization code for the return. The shipment of the goods, until actual receipt by A.T.T.I. Srl, will be under the responsibility and risk of the Customer. Upon receipt of the goods, A.T.T.I. Srl will verify their integrity and refund the Customer for the amount of the purchased product, excluding shipping costs. The refund will occur via bank transfer to the account indicated by the Customer in the withdrawal communication, within thirty days from receipt by A.T.T.I. Srl of the same communication. In the event of payment by the Customer with electronic money via credit card or PayPal service, the refund will be made in accordance with the rules provided by the credit card or PayPal service.

The right of withdrawal may only be exercised with respect to the product purchased in its entirety; it is not possible to withdraw only part of the purchased product (e.g., accessories, attached software, etc.). The right of withdrawal cannot be exercised with regard to sealed audiovisual products or computer software (including those attached to hardware), once opened, as well as for the supply of goods made to measure or clearly personalized, or which, by their nature, cannot be returned or risk rapid deterioration or alteration. The purchased product must be returned intact and in the original packaging, complete in all its parts (including the packaging and any documentation and accessories). In the event of damage to the goods during transport, A.T.T.I. Srl will notify the Customer of the occurrence (within five days of receipt of the product at its warehouses), to allow the Customer to promptly raise a dispute against the carrier they have chosen and obtain reimbursement of the product’s value (if insured by the Customer). A.T.T.I. Srl is not responsible for damages, theft, or loss of products returned with shipments not insured by the Customer at their own expense.

The right of withdrawal expires in the case of a lack of substantial integrity of the returned goods, and thus, by way of example, in the event of: lack of the outer packaging and/or original internal packaging; absence of integral parts of the product (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than its transport; abnormal state of preservation. In the case of the Customer's expiry of the right of withdrawal, A.T.T.I. Srl will return the purchased product to the Customer, charging them for the shipping costs.

For further details, we invite you to consult the General Terms and Conditions of Sale.

Claims and Returns

The recipient must report any apparent defects within 8 (eight) days of receipt and hidden defects within 8 (eight) days of discovery, otherwise forfeiting any warranty rights.

After this period, no claims will be accepted. The claim cannot lead to termination of the contract or suspension of payments, except in the case of serious established non-compliance.

Any return must be authorized in advance by A.T.T.I. Srl and will only be accepted if the material is intact, complete with original packaging, manuals, instructions, accessories, and provided documentation, and in like-new condition.

The contested goods must be returned free of charge and accompanied by a return slip indicating the reasons for the return.

For further details, we invite you to consult the General Terms and Conditions of Sale.

General Terms and Conditions of Sale  RMA Form - Return Request