Warranty

All products sold by A.T.T.I. Srl are covered by the manufacturer's conventional warranty and, for the Customer who is a consumer (natural person purchasing goods for purposes unrelated to any entrepreneurial or professional activity carried out, or purchasing without indicating a VAT number in the order form), also by the legal warranty for conformity defects as per Articles 128-135 of Legislative Decree No. 206/05.

• B2B Customers: warranty 12 months according to Section A – Warranty.
• B2C Customers: 24-month legal conformity warranty; the defect must be reported within 2 months of discovery; remedies provided by the Consumer Code apply (repair/replacement; in the cases provided by law, price reduction or contract termination).

To benefit from warranty assistance, the Customer must keep the invoice received via email in electronic PDF format.

The manufacturer's conventional warranty is provided according to the procedures outlined in the documentation inside the product packaging. If, following an intervention by an Authorized Service Center, the defect is found not to be covered by the manufacturer's conventional warranty, the Customer will be charged any verification and restoration costs requested by the Authorized Service, as well as transportation costs, if incurred by A.T.T.I. Srl.

The legal warranty in favor of the consumer Customer covers conformity defects existing at the time of delivery of the good that have manifested within two years from the delivery of the good itself. The conformity defect must be communicated, under penalty of expiration, within two months from the date on which the consumer discovered the defect. The action against the seller shall in any case be prescribed within twenty-six months from the delivery of the good. In cases of conformity defect, the consumer Customer is entitled to restoration, at no cost, of the conformity of the good through repair or replacement, or to an appropriate reduction in price or termination of the contract, according to the provisions of Article 130 of Legislative Decree No. 206/05. Within two months of discovering the defect and in any case within a maximum of twenty-six months from receipt of the goods, the Customer must send a specific request for the elimination of the conformity defect via registered letter sent to A.T.T.I. Srl (Via Fratelli Cervi n. 3, 20063 Cernusco sul Naviglio - MI) or via fax at number 02.92107261 or via certified email at address [email protected]. Upon receiving the communication, A.T.T.I. Srl's Customer Service will contact the Customer to provide the methods and return code to attach to the product. A.T.T.I. Srl will arrange for its courier to collect the product at no additional cost to the Customer. The product must be returned by the Customer, preferably in its original packaging, complete with all its parts (including packaging and any accompanying documentation and accessories: manuals, cables, etc.). Once the product returned by the Customer has been checked, A.T.T.I. Srl will proceed with the replacement or repair and will ship the product, unless otherwise provided by Article 130 of Legislative Decree No. 206/05. If, following an intervention by an Authorized Service Center, it is found that the reported defect does not constitute a conformity defect as per Articles 128 and following of Legislative Decree No. 206/05, the Customer will be charged any verification and restoration costs requested by the Authorized Service Center, as well as transportation costs, if incurred by A.T.T.I. Srl. Any external damages to the packaging must be immediately contested to the Courier by noting SPECIFIC RESERVE OF THE DAMAGE NOTED on the delivery receipt. As provided by current regulations, the maximum period for reporting transportation damages to A.T.T.I. Srl is eight days from the moment of receipt.

The Customer may, at their discretion, avail themselves of any conventional additional services offered by A.T.T.I. Srl under the terms, conditions, and limits specified each time.

For further details please consult the General Terms of Sale.

General Terms of Sale