Warranty

All products sold by A.T.T.I. Srl covered by the manufacturer’s standard warranty and, for Customers who are consumers (natural persons who purchase the goods for purposes unrelated to any business or professional activity they may carry out, or who make the purchase without indicating a VAT number on the order form), also by the statutory warranty for lack of conformity provided for in Articles 128–135 of Legislative Decree No. 206/05.

• B2B Customers: 12-month warranty in accordance with Section A – Warranty.
• B2C Customers: 24-month legal warranty of conformity; defects must be reported within 2 months of discovery; the remedies provided for in the Consumer Code apply (repair/replacement; in cases provided for by law, price reduction or termination).

To receive warranty service, the Customer must keep the invoice that will be sent via email in PDF format.

The manufacturer's standard warranty is provided in accordance with the terms outlined in the documentation included in the product packaging. If, following service by an Authorized Service Center, the defect is found not to be covered by the manufacturer’s standard warranty, the Customer will be charged for any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl

The statutory warranty in favor of the consumer covers any lack of conformity existing at the time of delivery of the goods that becomes apparent within two years of such delivery. The lack of conformity must be reported, under penalty of forfeiture, within two months of the date on which the consumer discovered the defect. In any case, the right to bring a claim against the seller expires twenty-six months after delivery of the goods. In the event of a lack of conformity, the consumer Customer is entitled to have the goods brought into conformity, free of charge, through repair or replacement, or to an appropriate price reduction or termination of the contract, in accordance with the provisions of Article 130 of Legislative Decree No. 206/05. Within two months of discovering the defect and, in any case, no later than twenty-six months from receipt of the goods, the Customer must submit a specific request to remedy the lack of conformity via registered letter sent to A.T.T.I. Srl Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio - MI) or by fax to 02.92107261 or via certified email to pec@pec.atti.it. Upon receipt of the notice, A.T.T.I Srl Customer Service department Srl the Customer to provide instructions and the return code to be included with the product. A.T.T.I. Srl for one of its couriers to pick up the product at no additional cost to the Customer. The product must be returned by the Customer, preferably in its original packaging, complete with all parts (including packaging and any documentation and accessories: manuals, cables, etc.). Once the product returned by the Customer has been inspected, A.T.T.I. Srl for its replacement or repair and will ship the product, subject to the provisions of Article 130 of Legislative Decree No. 206/05. If, following intervention by an Authorized Service Center, it is determined that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of Legislative Decree No. 206/05, the Customer will be charged for any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl external damage to the packaging must be immediately reported to the courier by noting “SPECIFIC RESERVATION REGARDING THE DAMAGE FOUND” on the delivery receipt. As required by current regulations, the maximum time limit for reporting shipping damage to A.T.T.I. Srl eight days from the date of receipt.

The Customer may, at its discretion, make use of any additional standard services offered by A.T.T.I. Srl terms, conditions, and procedures established by A.T.T.I. Srl from time to time.

For more details, please see the General Terms and Conditions of Sale.

General Terms and Conditions of Sale