Garanzia

All products sold by A.T.T.I. Srl covered by the manufacturer’s standard warranty and, for customers who are consumers (natural persons purchasing goods for purposes unrelated to any business or professional activity they may carry out, or who make the purchase without providing a VAT number on the order form), also by the statutory warranty for lack of conformity provided for in Articles 128–135 of Legislative Decree No. 206/05.

• B2B customers: 12-month warranty in accordance with Section A – Warranty.
• B2C Customers: 24-month legal warranty of conformity; defects must be reported within 2 months of discovery; the remedies provided for in the Consumer Code apply (repair/replacement; in cases provided by law, price reduction or termination).

To receive warranty service, the Customer must keep the invoice they will receive via email in PDF format.

The manufacturer's standard warranty is provided in accordance with the terms and conditions outlined in the documentation included in the product packaging. If, following service by an Authorized Service Center, the defect is found not to be covered by the manufacturer’s standard warranty, the Customer will be charged for any inspection and repair costs incurred by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl

The statutory warranty in favor of the consumer covers any lack of conformity existing at the time of delivery of the goods that becomes apparent within two years of such delivery. The lack of conformity must be reported, under penalty of forfeiture, within two months of the date on which the consumer discovered the defect. In any case, the right to bring a claim against the seller expires twenty-six months after delivery of the goods. In the event of a lack of conformity, the consumer customer is entitled to have the goods brought into conformity, free of charge, through repair or replacement, or to an appropriate price reduction or termination of the contract, in accordance with the provisions of Article 130 of Legislative Decree No. 206/05. Within two months of discovering the defect and in any case no later than twenty-six months from receipt of the goods, the Customer must send a specific request for the elimination of the lack of conformity via registered letter addressed to A.T.T.I. Srl Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio - MI) or by fax to 02.92107261 or via certified email to pec@pec.atti.it. Upon receipt of the notice, A.T.T.I Srl Customer Service Srl the Customer to provide instructions and the return code to be attached to the product. A.T.T.I. Srl for its own courier to pick up the product at no additional cost to the Customer. The product must be returned by the Customer, preferably in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). Once the product returned by the Customer has been inspected, A.T.T.I. Srl with the replacement or repair and ship the product, subject to the provisions of Article 130 of Legislative Decree No. 206/05. If, following intervention by an Authorized Service Center, it is determined that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of Legislative Decree No. 206/05, the Customer will be charged for any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by A.T.T.I. Srl external damage to the packaging must be immediately reported to the Courier by noting “SPECIFIC RESERVATION REGARDING THE DAMAGE FOUND” on the delivery receipt. As required by current regulations, the maximum time limit for reporting transport damage to A.T.T.I. Srl eight days from the time of receipt.

The Customer may, at its discretion, avail itself of any additional standard services offered by A.T.T.I. Srl terms, conditions, and procedures established by A.T.T.I. Srl from time to time.

Per ulteriori dettagli ti invitiamo a consultare le Condizioni generali di vendita.

Condizioni Generali di Vendita