Support / F.A.Q. Questions and Answers

For customers who require large quantities or have a very high purchase frequency, it is possible to access the evaluation shortlist to gain access to discount tiers and favorable purchasing conditions.

Contact us now at 02 92106954 for more information or write us an email!

In addition to economic advantages, you will also benefit from practical ones in our online shop:

Same sales conditions for "existing customers"
Customers who usually purchase through traditional channels but decide to register on the site for online purchases will retain all existing conditions, such as installment payments, quantity discount tiers, the use of their own courier, but most importantly, they can make purchases conveniently from their computer, simply and quickly with reliable and secure transactions.

Check availability in real time
No waiting to know the availability of a product. Through the online shop, it is indeed possible to check the real-time availability of every product sold on the site.
Additionally, it is also possible to know the material restocking dates, should it not be available for immediate delivery, and therefore plan the purchase better, perhaps with differentiated and scheduled delivery!

Order status
It is possible at any time to check the status of your orders, both those in progress and those already fulfilled and archived. In this way, just a glance at the appropriate control panel will keep you updated on the progress of the fulfillment of your requests.

Shipment tracking
Our shop is integrated with our shippers, and this means additional advantages for those who purchase online. It will be possible to know at any time the status of the shipment of the purchased products, from the moment of pickup to delivery, with a simple click!

Edit data
It is also possible to manage differentiated shipping addresses for each purchase, in order to optimize the flow of couriers and deliveries.

So, what are you waiting for?

Register now on our e-commerce site and make your purchases conveniently online!

Yes, after adding the desired products to the cart and completing the registration, you can pay with Paypal/Credit Card or via bank transfer.

You can choose to pick up the material at our headquarters in Cernusco sul Naviglio or select shipping through our contracted courier. We ship throughout Italy and since 2021 also to regions in Italian Switzerland.

For online sales made through our website, payment methods accepted are PayPal/Credit card or bank transfer.

For over-the-counter sales made at our showroom, cash, debit cards, and cashier's checks are accepted.

If you are a Business Customer, you have the default payment method based on the terms set for your company.

Of course, after logging in here, you can change the shipping address from the private area.

Simply select the My Data option in the top menu and then modify the SHIPPING details.

By saving, the new information entered will be stored.

Registering on our site is very simple. In the dedicated area, just enter your personal information to obtain your login credentials. After registering, you can conveniently use the e-commerce platform for your orders. Remember to also provide the shipping address where you want to receive the goods!

If you encounter any difficulties, you can send an email or contact us by phone.

Yes, at our headquarters in Cernusco sul Naviglio (MI), at via f.lli Cervi 3, you can view our products.

You can contact us by phone at 02 92106954 or send an email through our site to make an appointment!

In the order confirmation that is automatically sent via email by the system, you will find the bank details to make the payment.

The reason for the bank transfer must include: first and last name, company name or legal entity of the order holder; order reference number; date of the order.

The order processing will begin once the payment has been credited (and the shipping dates will be recalculated accordingly).

Not all products are available for online purchase, so for these items you will not see the indication of price and availability.

The products sold through our site are identifiable by the Add to cart button, next to the items available for online purchase.

For all other products, you can contact us directly at 02 92106954 or send an email through our site.

Certainly, simply register on our site by entering your tax code with the registration.

You can also make purchases over the counter at our warehouse located at Viale Fratelli Cervi 3 in Cernusco. We can issue a receipt, there is no minimum invoicing amount, and if the product is available for immediate delivery, you can pick up the goods directly or choose to have them shipped via our affiliated courier.

Many users prefer to order conveniently online on our site and pick up their items with notification when the goods are ready, to avoid unnecessary waiting. In any case, we always recommend checking product availability on our site or by phone!

Each product is accompanied by a PDF catalog or a detailed sheet.

If the information is insufficient, you can use the link Request Information found in every category or product page: a specific form will assist you in requesting targeted information from us.

Additionally, you will find frequently asked questions for each product type in the corresponding category.