Returns and Refunds

Right of Withdrawal (Consumers Only – B2C)

Pursuant to the Consumer Code, a consumer customer may cancel the purchase within 14 days of delivery, without penalty and without having to provide a reason, by notifying A.T.T.I. Srl the channels indicated on the website.

Products must be returned in good condition, complete with their original packaging, manuals, accessories, and documentation, within 14 days of notification of withdrawal.

A.T.T.I. Srl will refund the amounts due within 14 days of receiving the returned goods.

(The right of withdrawal does not apply to B2B professional customers.)

Pursuant to Article 64 of Legislative Decree No. 206/05, if the Customer is a consumer (that is, a natural person who purchases the goods for purposes unrelated to any business or professional activity they may carry out, or who does not make the purchase by indicating a VAT number on the order form), they have the right to withdraw from the contract for any reason, without having to provide an explanation and without incurring any penalty, subject to the provisions of Articles 2, 3, and 4 below.

To exercise the right of withdrawal, the Customer must send A.T.T.I. Srl notice to that effect within ten (10) days of the date of receipt of the goods. This notice must be sent by fax to 02.92107261, by certified email (PEC) to pec@pec.atti.it, or by registered letter with return receipt addressed to A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l., Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio (MI). Withdrawal notified by fax or email must in any case be confirmed by the Customer via registered letter with acknowledgment of receipt sent within 48 hours of sending the notification by fax or email. Once the withdrawal form has been received via registered letter with return receipt, Srl .T.T.I Srl Customer Service Srl notify the Customer via email of the address to which the goods to be returned should be shipped and the return authorization code to be indicated on the appropriate return form, which must be included with the product. The Customer must ship the product, carefully packed in its original packaging—taking care not to damage it with adhesive labels or other materials—and complete with all items originally included, to the address provided. The shipping costs for returning the goods are the Customer’s responsibility. The Customer must ship the package via courier within ten (10) days of receiving the return authorization code. The shipment of the goods, until their actual receipt by A.T.T.I. Srl, will be at the Customer’s own risk and responsibility. Upon receipt of the goods, A.T.T.I. Srl verify their condition and refund the Customer the purchase price of the product, excluding shipping costs. The refund will be made via bank transfer to the bank account specified by the Customer in the notice of withdrawal, within thirty days of Srl .T.T. Srl receipt Srl said notice. If the Customer paid using electronic payment methods such as a credit card or PayPal, the refund will be processed in accordance with the rules established by the credit card issuer or PayPal.

The right of withdrawal may be exercised only with respect to the purchased product in its entirety; it is not possible to exercise the right of withdrawal with respect to only part of the purchased product (e.g., accessories, included software, etc.). The right of withdrawal cannot be exercised in relation to audiovisual products or sealed computer software (including those included with hardware), once opened, as well as to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The purchased product must be returned undamaged and in its original packaging, complete with all its parts (including the packaging and any documentation and accessories). In the event of damage to the goods during shipping, A.T.T.I. Srl notify the Customer of the incident (within five days of receiving the product at its warehouse) to allow the Customer to promptly file a claim with the carrier of their choice and obtain a refund for the value of the product (if insured by the Customer). A.T.T.I. Srl is Srl liable for damage, theft, or loss of products returned via uninsured shipments arranged and paid for by the Customer.

The right of withdrawal is forfeited if the returned item lacks substantial integrity, such as in the following cases: absence of the original outer packaging and/or inner packaging; absence of integral components of the product (accessories, cables, manuals, parts, etc.); damage to the product caused by factors other than shipping; or an abnormal condition of the product. If the Customer loses the right of withdrawal, A.T.T.I. Srl return the purchased product to the Customer and charge the Customer for the shipping costs.

For more details, please see the General Terms and Conditions of Sale.

Complaints and Returns

The recipient must report any apparent defects or flaws within 8 (eight) days of receipt and any hidden defects within 8 (eight) days of discovery; failure to do so will result in the forfeiture of all warranty rights.

After this deadline has passed, no claims will be accepted. A claim may not result in the termination of the contract or the suspension of payments, unless there is a proven material breach.

Any return must be authorized in advance by A.T.T.I. Srl will be accepted only if the item is undamaged, complete with its original packaging, manuals, instructions, accessories, and documentation, and in like-new condition.

The disputed merchandise must be returned with all shipping costs prepaid and accompanied by a return slip stating the reasons for the return.

For more details, please see the General Terms and Conditions of Sale.

General Terms and Conditions of Sale  RMA Form - Return Request