Resi e rimborsi

Diritto di recesso (solo consumatori – B2C)

In accordance with the Consumer Code, consumers may cancel their order within 14 days of delivery, without penalty and without providing a reason, by notifying A.T.T.I. Srl the channels indicated on the website.

Products must be returned in their original condition, complete with the original packaging, manuals, accessories, and documentation, within 14 days of notifying us of your cancellation.

A.T.T.I. Srl will refund the amounts due within 14 days of receiving the returned goods.

(The right of withdrawal does not apply to B2B professional customers.)

Pursuant to Article 64 of Legislative Decree No. 206/05, if the Customer is a consumer (i.e., a natural person who purchases the goods for purposes unrelated to any business or professional activity they may carry out, or who does not make the purchase by indicating a VAT number on the order form), they have the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, subject to the provisions of Articles 2, 3, and 4 below.

To exercise the right of withdrawal, the Customer must send A.T.T.I. Srl notice to that effect within ten (10) days of the date of receipt of the goods. This notice must be sent by fax to 02.92107261, by certified email (PEC) to pec@pec.atti.it, or by registered letter with return receipt addressed to A.T.T.I. Articoli Tecnici Trasmissioni Industriali S.r.l., Via Fratelli Cervi No. 3, 20063 Cernusco sul Naviglio (MI). Withdrawal communicated via fax or email must in any case be confirmed by the Customer via registered letter with return receipt sent within 48 hours of sending the communication via fax or email. Once the withdrawal form has been received via registered letter with return receipt, Srl .T.T. Srl Customer Service Srl notify the Customer via email of the address to which the goods to be returned should be shipped and the return authorization code to be indicated on the appropriate return form, which must be attached to the product. The Customer must ship the product carefully packed in its original packaging, taking care not to damage it with adhesive labels or other items, and complete with all items originally included, to the address provided. Shipping costs for returning the goods are the Customer’s responsibility. The Customer must ship the goods via courier within ten (10) days of receiving the return authorization code. Shipping of the goods, until their actual receipt by A.T.T.I. Srl, shall be at the Customer’s responsibility and risk. Upon receipt of the goods, A.T.T.I. Srl verify their condition and refund the Customer the amount of the purchased product, excluding shipping costs. The refund will be made via bank transfer to the bank account indicated by the Customer in the notice of withdrawal, within thirty days of Srl .T.T.I Srl receipt Srl said Srl . In the event of payment by the Customer using electronic money via credit card or the PayPal service, the refund will be processed in accordance with the rules established by the credit card issuer or PayPal.

The right of withdrawal may be exercised only with respect to the product purchased in its entirety; it is not possible to exercise the right of withdrawal with respect to only part of the purchased product (e.g., accessories, included software, etc.). The right of withdrawal cannot be exercised in relation to audiovisual products or sealed computer software (including those included with hardware), once opened, as well as to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The purchased product must be returned intact and in its original packaging, complete in all its parts (including the packaging and any documentation and accessories). In the event of damage to the goods during transport, A.T.T.I. Srl notify the Customer of the incident (within five days of receiving the product at its warehouses), to allow the Customer to promptly file a claim against the courier of their choice and obtain a refund for the value of the product (if insured by the Customer). A.T.T.I. Srl is Srl liable for damage, theft, or loss of products returned via uninsured shipments at the Customer’s expense.

The right of withdrawal is forfeited if the returned item is not in its original condition, including, for example: missing outer packaging and/or original inner packaging; missing components of the product (accessories, cables, manuals, parts, etc.); damage to the product caused by factors other than shipping; or an abnormal state of preservation. If the Customer loses the right of withdrawal, A.T.T.I. Srl return the purchased product to the Customer, charging the Customer for shipping costs.

For further details, please refer to the General Terms and Conditions of Sale.

Reclami e Resi

Il destinatario deve denunciare eventuali vizi o difetti apparenti entro 8 (otto) giorni dal ricevimento e quelli occulti entro 8 (otto) giorni dalla scoperta, pena la decadenza da ogni diritto alla garanzia.

Decorso tale termine, nessun reclamo sarà accettato. Il reclamo non potrà comportare la risoluzione del contratto o la sospensione dei pagamenti, salvo grave inadempimento accertato.

Qualsiasi reso deve essere preventivamente autorizzato da A.T.T.I. Srl e sarà accettato solo se il materiale risulterà integro, completo dell’imballo originale, dei manuali, istruzioni, accessori e documentazione fornita, e in condizioni pari al nuovo.

La merce contestata dovrà essere rispedita franco di ogni spesa e accompagnata da una bolla di reso che indichi i motivi della restituzione.

For further details, please refer to the General Terms and Conditions of Sale.

Condizioni Generali di Vendita  Modulo RMA - Richiesta Reso